After understanding the role and importance of a credit intermediary, the next step is to learn how to enter this profession and the requirements that ensure the legal practice of the activity. The Credit Intermediation sector has been growing steadily in Portugal, driven by the demand for faster, more transparent, and customer-tailored financial solutions.
Being a credit intermediary means taking on a demanding and regulated role that combines technical precision, ethical responsibility, and communication skills. It is also an evolving profession that keeps pace with the digital transformation of the financial sector.
Legal framework and registration with the Bank of Portugal
Credit Intermediation is a regulated activity supervised by the Bank of Portugal, under Decree-Law No. 81-C/2017 of 7 July. Any individual or company wishing to engage in this activity must obtain authorisation and registration from this entity.
Registration ensures that the professional meets the criteria of integrity, financial capacity, and technical qualification, allowing them to operate legally and transparently. Only duly registered intermediaries may use this designation and enter into intermediation contracts with financial institutions.
Essential requirements for practising the profession
To carry out Credit Intermediation, it is mandatory to meet the following requirements:
Professional integrity, demonstrating good reputation and ethical conduct.
Civil liability insurance, protecting both professional and client in the event of an error or omission.
Minimum financial capacity, proving the intermediary’s economic stability.
Compliance with anti-money laundering and counter-terrorism financing regulations.
Specific certified training recognised by the Bank of Portugal.
These elements ensure that the intermediary operates professionally and in the best interests of consumers.
Mandatory training and certification
Training in Credit Intermediation is a legal requirement and the foundation of professional qualification. Its purpose is to ensure that the intermediary understands the legal framework, masters financial concepts, and provides informed, responsible advice.
The training covers:
Applicable legislation and disclosure obligations.
Credit types and risk analysis.
Evaluation of clients’ financial capacity.
Professional ethics and best conduct practices.
Procedures for follow-up and relationships with credit institutions.
Training is provided by certified entities and is an essential requirement for registration with the Bank of Portugal. It is also advisable for professionals to invest in continuous training to keep up with technological and regulatory changes in the sector.
The role of technology in modern Credit Intermediation
Digitalisation has profoundly changed how intermediaries manage their processes and interact with clients. Technology now enables task automation, error reduction, and faster, more efficient service.
In this context, the eGO CRM for Credit Intermediation stands out as a solution designed to support professionals and companies in integrated management. The system optimises the entire Credit Intermediation cycle, from lead generation to credit approval, focusing on efficiency, security, and legal compliance.
The eGO CRM for Credit Intermediation allows professionals to:
Automate communications and administrative tasks.
Centralise information and documents in one digital platform.
Track the complete intermediation process, from initial simulation to contract signing.
Apply intelligent client management tools.
Ensure compliance with legal and regulatory requirements.
This solution allows professionals to dedicate more time to client support and proposal analysis while the system handles technical operations automatically.
How to start the activity step by step
Complete certified training in Credit Intermediation.
Obtain professional civil liability insurance.
Submit a registration request to the Bank of Portugal with the required documentation.
Comply with fiscal and legal obligations, defining the business model.
Implement digital tools such as eGO CRM for Credit Intermediation for effective client and process management.
The combination of professional qualification and technology is now a key success factor in the sector.
Conclusion
Being a credit intermediary means more than promoting financial products. It is a position of trust built on ethics, knowledge, and transparency. To succeed, it is essential to meet legal requirements, invest in training, and adopt tools that enhance management and operational efficiency. eGO CRM is the technological partner that enables professionals to operate with full control, security, and innovation.
